CRM & Microsoft Dynamics 365 Transformation
Challenge: A mid-sized enterprise was struggling with disconnected customer data, inefficient sales tracking, and delayed customer support responses. Their existing CRM system lacked automation, reporting accuracy, and integration with business operations.
Solution by Systemide:
- Implemented a centralized CRM & Microsoft Dynamics 365 (D365 CRM) solution tailored to the client’s workflow.
- Integrated sales, customer service, and marketing modules into a single platform.
- Automated lead management, follow-ups, and reporting dashboards.
- Connected the CRM with existing ERP and email systems for seamless data synchronization.
- Configured role-based access and security controls to ensure safe customer data handling.
Result:
- Increased sales team productivity by 45% through workflow automation.
- Reduced customer response time from 12 hours to under 2 hours.
- Improved reporting accuracy with real-time business dashboards.
- Achieved a 360° customer view, helping management make faster and data-driven decisions.
- Built a scalable CRM infrastructure prepared for future expansion and multi-department collaboration.
Project Info
- Category:IT Technology
- Client: Kers
- Location: Usa
- Completed Date: 2018
- Project Value: 50k
- Mananer: Skermset
- Designer: Istiak
Brochures
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